Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with a product you ordered from us, you can return it by following the guidelines in the “Returning Products” section below. If any product fails to provide reasonable wear due to defective workmanship or materials, we will address the issue accordingly.

While swim caps are often replaced after a few months due to stretching, pulling, and exposure to chlorine and sunlight, our Swimscarf is designed to last up to a year, depending on usage and care. Silicone swim caps, in particular, can last a long time with proper care but are still subject to punctures by sharp objects. However, they are more puncture-resistant than latex caps.

Please contact us within 30 days of receiving your order to initiate a return.

Non-Returnable Items

  • Footwear (unless unworn).

  • Items returned without prior contact with us.

Returning Products

  • Returned items must be in unused condition with original packaging.

  • We do not accept returns sent back without contacting us first. Please check returns with our staff before sending any items.

  • Return shipping costs are non-refundable.

  • The return address is printed on your package.

Shipping and Delivery

We offer various delivery options. However, we are not liable for delays or failure to deliver due to circumstances beyond our control (e.g., holidays or busy periods).

  • Processing time: 1 business day.

  • Expedited shipping: 1-3 business days.

  • First-class UK: 1-2 business days.

  • International shipping: 5-7 business days.

For international orders, once the package has landed in your country, responsibility shifts to your local postal service. If your order is returned due to non-collection or incorrect information at checkout, you will need to cover the postage costs for redelivery.

Return Process

  • Products can be returned within 30 days of receiving your order.

  • Refunds will be processed once the returned merchandise is received.

  • Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Contact Us

For any return queries, please email us at info@swimscarf.

 Terms of Service:

Welcome to www.swimscarf.co.uk!

These terms and conditions outline the rules and regulations for the use of Swimscarf's Website, located at https://www.swimscarf.co.uk.

By accessing this website we assume you accept these terms and conditions. Do not continue to use www.swimscarf.co.uk if you do not agree to take all of the terms and conditions stated on this page.

No use of Swimscarf's logo or other artwork will be allowed for linking absent a trademark license agreement. Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website. We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights. Product colours may colours may vary from the website.

 Privacy policy:

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

We and our partners store and/or access information on a device, such as cookies and process personal data, such as unique identifiers and standard information sent by a device for personalised ads and content, ad and content measurement, and audience insights, as well as to develop and improve products.

With your permission we and our partners may use precise geolocation data and identification through device scanning. Alternatively you may access more detailed information and change your preferences before consenting or to refuse consenting. Please note that some processing of your personal data may not require your consent, but you have a right to object to such processing. Your preferences will apply across the web. You can change your preferences at any time by returning to this site or visit our privacy policy.